Shipping policy

1. ADDRESSES TO WHICH WE SHIP
Currently, we only provide FREE shipping to US and Europe.  

2. SHIPPING TIME
In-stock orders typically ship the next business day, unless otherwise noted on the product page. In the rare cases, there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at info@onebalance.com.

For pre-orders/backorders, please refer to the shipping date on the product page.


3. SHIPPING COST
All orders come with free shipping.



4. ORDER TRACKING
You can track your order and shipping & handling information on your account if you have registered one on Oneblance. If you haven't registered on our site,
you can also track your order here with your order number. For more shipping information, send an email to info@onebalance.com. We will get back to you in 24 hours.
If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days.

Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.